Billing Assistant

Billing Associate

Function: Store Operations | Billing | Inventory | Customer Coordination

Reporting to: Distribution Manager / City Operations Lead

Locations & Openings:

• Mumbai: 5 positions
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Role Overview

The Store & Billing Associate will be responsible for end-to-end store operations, including billing, order processing, inventory control, customer coordination, and dispatch readiness. This role is critical to ensuring timely order fulfilment, accurate invoicing, stock discipline, and smooth day-to-day functioning of the distribution center.

This is a multi-responsibility role, where the associate is expected to actively support operations beyond billing when required.

Key Responsibilities Billing & Order Processing

• Generate accurate invoices in ERP systems for daily orders
• Ensure correct pricing, taxes, batch details, and documentation
• Coordinate pick, pack, and dispatch readiness

Inventory & Store Management

• Maintain daily stock accuracy through inward checks, put-away, cycle counts, and reconciliations
• Monitor expiry, damages, short supplies, and report discrepancies
• Ensure store cleanliness, organization, and compliance readiness

Customer & Payment Coordination

• Track customer payments and follow up as per defined credit terms
• Coordinate resolution of customer complaints related to billing, delivery, or shortages
• Act as the first point of contact for operational customer queries

Dispatch & Service Level Support

• Ensure orders are dispatched within defined turnaround time (TAT)
• Coordinate with delivery associates for routing and prioritization
• Track pending deliveries and closures

Cross-Functional Support

• Support audits, documentation, and compliance requirements
• Assist with reporting, MIS updates, and operational dashboards

Eligibility & Profile

• Preferred: B.Com candidates
• Also Eligible: prior experience in pharmaceutical / healthcare wholesale distribution
• Experience in billing, inventory, or store operations is strongly preferred
• Comfortable using ERP systems, billing software, and basic Excel