BPO Telecaller

Key Responsibilities



Make outbound calls to prospective clients to introduce and promote insurance products.



Explain policy coverage, benefits, terms, and conditions in a clear, customer-friendly manner.



Identify customer needs and recommend suitable insurance plans.



Handle queries, objections, and follow up to close enrollments.



Maintain accurate call logs and customer records in CRM.



Meet monthly sales targets and quality metrics.



Stay up-to-date on product features and industry regulations.

Qualifications & Skills



Fresh to 1 year of experience in insurance sales, tele-calling, or related outbound calling roles.



• Strong communication and interpersonal skills — confident on phone.



• Ability to simplify and explain policy terms to customers.



• Basic computer skills; experience using a CRM is preferred.



• Customer-oriented, goal-driven, and able to work in a fast-paced environment.



• Minimum education: 12th pass; graduation or insurance/sales certifications are a plus.