branch operation executive

Location: almora,Burhanpur,alibag,punalur,varkala,Vadodara,barmer, Mahendragarh,Rajnandgaon,hardoi, manjeri, Bhawanipatna,Balaghat, Jalore,kangra,pilibhit, Nagaur,jehanabad, Osmanabad,

Opportunity from walk-in customer

Pitch agent opportunities to walk-in branch customers

Pitching new business to the

walk-in customers

Surrender Aversion

Averting customers from surrendering the policy

basis the aversion techniques/methods. Achievement of assigned retention

targets

CSAT NPS

Ensuring maximum customer satisfaction to have

higher NPS score. This will result in zero complaints/ERs

Instant Processing - E2E

monitoring & closure

Service request - Closing over the counter (OTC)

cases within 60 mins and releasing intervention within 90 mins

Branch Admin and Audit

responsibilities

1. Branch Audit responsibilities

2. Admin work includes:

a. Register maintenance -

Employee entry, FC entry, material inward/outward with gate pass, sever room

opening/courier inward/outward entry/visitor entry etc

b. Token generation assistance

c. Office Main door Key

Register/office opening and closing register

d. Timely sharing branch health

details

f. Diesel & DG Running

register (If DG set is available)