Branch Operations Manager

About the Role

We are looking for a Backend Operations Executive to manage end-to-end backend operations for tour bookings and event coordination. The role requires strong coordination, documentation skills, attention to detail, and calm decision-making to ensure smooth execution of travel and event services.

Key Responsibilities

 Manage backend operations for domestic and international tour bookings

 Coordinate with hotels, airlines, transporters, DMCs, and travel partners

 Prepare itineraries, vouchers, booking confirmations, invoices, and quotations

 Support the sales team with cost sheets, package details, and timely documentation

 Handle billing, payments, reconciliations, and follow-ups with vendors and clients

 Maintain accurate booking records, customer databases, and MIS reports

 Handle post-travel follow-ups, customer feedback, and issue resolution

 Coordinate with event vendors including venues, caterers, decorators, logistics, and AV partners

 Assist in event planning, scheduling, and execution timelines

 Manage backend documentation such as contracts, purchase orders, invoices, and expense sheets

 Provide backend support to on-ground event teams before and during events

 Track vendor deliverables and ensure adherence to timelines and budgets

 Maintain operational trackers, checklists, and internal reports

 Act as a single coordination point between clients, vendors, and internal teams

 Ensure compliance with internal processes, timelines, and service standards

Required Skills & Fitment

 Strong Excel skills (data tracking, MIS, reconciliations) and proficiency in MS Office

 High presence of mind with the ability to stay calm in fast-paced or pressure situations  Ability to multitask, prioritize work, and meet tight deadlines without getting hyper

 Excellent written communication and documentation skills

 Basic knowledge of travel operations and/or event management processes

 Strong vendor coordination, negotiation, and follow-up skills

 Customer-centric mindset with strong attention to detail

 Proactive, responsible, and solution-oriented approach to work

 Passion for travel; candidates who genuinely enjoy travel and event planning will be the right fit