Business Operations & Marketplace Planning Executive

Key Responsibilities

1. Marketplace & Sales Planning

• Track daily / weekly sales across Amazon, Flipkart, and D2C
• Assist in demand planning and SKU-level sales forecasting
• Monitor stock levels, ageing inventory, and replenishment triggers
• Support new product launches with data readiness (pricing, margins, projections)

2. Payment & Reconciliation Coordination

• Understand marketplace payment cycles and settlement logic
• Coordinate with the accountant on:
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• Payment mismatches
• Chargebacks, disputes, and claims
• Lost-in-transit / damaged reimbursements
• Flag anomalies early with clear data snapshots

3. MIS & Reporting

• Maintain daily and weekly MIS:
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• Sales
• Returns
• Cancellations
• Ad spend summary (no campaign handling)
• Contribution margins (high-level)
• Build simple Excel dashboards (pivot-based, logic-driven)

4. Operations & SOP Support

• Assist in documenting and improving SOPs for:
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• Order flow
• Dispatch
• Returns & replacements
• Coordinate between warehouse, factory, and listings team
• Support warehouse expansion planning and process structuring

5. Cross-Functional Support

• Act as a bridge between founder, operations, accounts, and listings
• Follow up on pending actions and ensure closure
• Keep things moving without micromanagement