Job Description:

The Cafe Manager will be responsible for overseeing all operations of the cafe, ensuring a smooth and efficient experience for both customers and staff. This role requires a dynamic individual who can manage a team, handle customer service, maintain high standards of quality, and drive revenue through excellent service. The candidate must also have a strong knowledge of coffee varieties, preparation techniques, and quality standards to ensure exceptional coffee service.

Key Responsibilities:

• Operations Management:

• Manage daily operations of the cafe, ensuring smooth and efficient service.
• Ensure the cafe is well-stocked with supplies and maintain relationships with vendors.
• Maintain a clean and organized environment, adhering to health and safety standards.
• Staff Supervision:

• Recruit, train, and supervise cafe staff, including waiters, stewards, and kitchen assistants.
• Schedule shifts and manage staff availability to ensure proper coverage.
• Monitor staff performance and provide feedback to maintain high service standards.
• Customer Service:

• Greet customers, take orders, and ensure customer satisfaction through prompt and courteous service.
• Handle customer complaints professionally and ensure swift resolutions.
• Engage with customers to create a welcoming and friendly environment.
• Coffee Knowledge and Preparation:

• Ensure all staff have a strong understanding of coffee preparation techniques, including espresso, cappuccino, latte, and other popular varieties.
• Maintain high-quality standards for coffee flavor, temperature, and presentation.
• Update staff on new coffee products and train them in specialized techniques to meet customer preferences.
• Inventory and Cost Management:

• Manage inventory and ensure timely replenishment of stock, with a focus on coffee beans and related supplies.
• Track daily expenses and revenues to manage the budget and ensure profitability.
• Collaborate with the finance department to manage accounts and reconcile daily transactions.
• Sales and Marketing:

• Implement promotional strategies to attract more customers and increase revenue.
• Monitor and evaluate customer preferences to update the menu or service based on feedback.
• Collaborate with the marketing team to plan events or special offers for the cafe.
• Quality Assurance:

• Ensure that all food and beverages, especially coffee, meet the hotel’s quality standards.
• Conduct regular quality checks to maintain consistency in coffee and overall service.
• Oversee the preparation and presentation of menu items to maintain a high standard.

• Requirements:

• Minimum of 5 years of experience in a similar role within a cafe or restaurant.
• In-depth knowledge of coffee varieties, brewing methods, and preparation standards.
• Basic knowledge of inventory management and cost control practices.
• Excellent people management skills and the ability to lead a team effectively.
• Strong customer service skills and experience handling customer inquiries or complaints.
• Basic proficiency in English for clear communication.
• Ability to work in a fast-paced environment and maintain a calm demeanor under pressure.

• Preferred Qualities:

• Previous experience as a Cafe Manager or similar role.
• Knowledge of hospitality industry standards.
• A customer-centric approach with a focus on service excellence.
• Strong problem-solving abilities and attention to detail.

Apply Now: If you’re passionate about the hospitality industry, have a love for coffee, and possess the experience required to manage a bustling cafe, we encourage you to apply. Join Juhu Residency Boutique Hotel and be a part of a dedicated team providing memorable experiences to our guests.