Location: Mumbai

We are seeking a dedicated and customer-oriented individual to join our team as a Store Partner at our tea-based Quick Service Restaurant (QSR). As a Store Partner, you will play a crucial role in ensuring the smooth operation of the store, providing exceptional service to our customers, and contributing to the overall success of the establishment.

Key Responsibilities:

Customer Service:

·        Greet customers warmly and assist them in making product selections.

·        Provide product information, recommendations, and suggestive selling to enhance customer experience.

·        Handle customer inquiries, concerns, and complaints in a professional and efficient manner.

·        Ensure customer satisfaction by delivering high-quality service and resolving issues promptly.

Operational Support:

·        Assist in the preparation of tea-based beverages, ensuring adherence to recipes, quality standards, and presentation.

·        Maintain cleanliness and organization of the store, including workstations, equipment, and dining areas.

·        Follow proper food safety and sanitation procedures to uphold health and safety standards.

·        Operate cash registers, handle transactions accurately, and process payments efficiently.

Team Collaboration:

·        Work collaboratively with team members to achieve store targets and objectives.

·        Foster a positive work environment by demonstrating teamwork, respect, and professionalism.

Compliance and Safety:

·        Adhere to company policies, procedures, and standards at all times.

·        Maintain compliance with health and safety regulations, including food handling and sanitation guidelines.

·        Report any safety hazards, incidents, or maintenance issues to management promptly.

Qualifications:

·        Education:10th/ 12th pass

·        Strong interpersonal and communication skills.

·        Ability to work effectively in a fast-paced environment.

·        Excellent customer service skills with a friendly and approachable demeanor.

·        Basic math skills for handling transactions.

·        Previous experience in the food service industry is preferred.

·        Flexibility to work various shifts, including evenings, weekends, and holidays.