Call Center Advisor

JD below:

Job Summary:

We are looking for dynamic and customer-focused Call Centre Advisors to manage inbound and outbound calls along with sales, assist patients with queries, and ensure a seamless customer experience.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently
• Assist patients with test bookings, reports, and general inquiries
• Provide accurate information regarding services, pricing, and locations
• Coordinate with internal teams for issue resolution
• Maintain call logs and update CRM systems
• Follow up with patients for feedback and service improvement
• Ensure adherence to quality and compliance standards

Eligibility Criteria:

• Graduate in any discipline
• Prior experience in BPO / Healthcare call centre preferred

Skills Required:

• Strong communication and interpersonal skills
• Customer-centric approach
• Basic computer knowledge (MS Office, CRM tools)
• Ability to multitask and work in a fast-paced environment