Call Center Executive

Inbound Customer Care – Job Description

• Role – Handle inbound calls from customers regarding medical/emergency support, ambulance booking, and health queries.

• Customer Interaction – Answer calls politely, listen to the query, and provide correct information/assistance.

• Ambulance Booking Support – Register details, confirm location, and ensure timely ambulance dispatch.

• Problem Solving – Address customer concerns, guide them with correct process, and escalate issues if needed.

• Documentation – Update call details, booking info, and maintain records in system (CRM).

• Communication Skills – Good Hindi + basic English required, clear voice, patient & empathetic approach.

• Shift Work – Rotational shifts as it is a healthcare emergency service (24x7 working environment). • Target / KPI – Call handling time, customer satisfaction, accuracy in data entry.

• Growth – Scope to move into team leader / senior roles with experience. 

Work Location - Thane Mumbai