Call Center Executive

Key Responsiblities

• Customer Interaction: Answer calls, emails, or chats; provide information; address concerns; handle complaints.
• Data Management: Update customer records, log call details in CRM software, and maintain databases.

Product Knowledge: Explain product features, terms, and new offers

Sales/Upselling: Identify sales opportunities and promote products/services. 

Core Skills & Requirements

• Communication: Excellent verbal and active listening skills, professional tone.
• Technical: Proficiency with call center software, databases, and CRM tools.
• Behavioral: Patience, empathy, strong problem-solving, and ability to work in a fast-paced environment.
• Process Adherence: Following scripts, company procedures, and service level agreements (SLAs). 

Typical Duties Summary

A call center role is about being the first point of contact, resolving needs efficiently, creating positive experiences, and contributing to business goals through excellent service and support.