Call Center Lead

Job Title: Call Center Lead

Location: Malad West, Mumbai (On-site, daily office reporting)

Experience: Min. 2-3 years

Salary Budget: Up to 5 LPA

Working: 6 days working, Rotational shifts including night shifts

Job Summary:

We are seeking a proactive and detail-oriented Operations Executive to support our ambulance partner/vendor onboarding and assist in expanding our ambulance network. The role requires close coordination with the Call Centre (CC) Team to ensure smooth operations, identify challenges, and help resolve issues effectively.

About Dial 4242:

Dial 4242 is India’s leading medical transportation service, committed to transforming the way emergency healthcare is delivered. With a tech-driven platform and the largest ambulance network in the country, we are dedicated to making emergency medical transport more accessible, reliable, and efficient. By bridging the gap between healthcare providers and those in urgent need, we’re reshaping the landscape of emergency medical services across India.

We’ve recently raised ₹9 Cr in funding from IAN Investors, enabling us to scale our operations, expand our tech infrastructure, and drive even more impact across the country. As we grow, we are looking for dynamic and visionary candidates to lead our next phase of growth.

www.Dial4242.com

Key Responsibilities:

·        Onboard ambulance vendors/partners and ensure proper documentation and compliance.

·        Support the team in ambulance network expansion by identifying and approaching new vendors.

·        Visit the Malad West office daily and work in close collaboration with the Call Centre Team.

·        Observe and understand team operations to identify challenges and suggest improvements.

·        Act as a bridge between ambulance partners and the internal team to streamline communication.

·        Assist in ensuring service quality, vendor engagement, and operational efficiency.

Requirements:

·        Graduate in any discipline (preferred in Management/Operations).

·        Minimum 2-3 years of experience in operations, vendor management, or field coordination (healthcare/transport industry experience is a plus).

·        Strong communication and interpersonal skills.

·        Willingness to travel locally for vendor onboarding and network expansion.

·        Ability to work collaboratively with cross-functional teams.

Key Skills:

·        Vendor Management

·        Operations Coordination

·        Communication & Interpersonal Skills

·        Problem-Solving

·        Team Collaboration

Note: Designation may vary depending on the experience and knowledge as per company policy.