Call Centre BPO Executive

Smart Hr Services

Malad West, Mumbai/Bombay

₹20,000 - ₹35,000 monthly

Fixed

₹20000 - ₹35000

Earning Potential

₹35,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

33 applicants

Job Description

  • Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
  • Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
  • Provide information about products or services, taking orders, and processing returns.
  • Follow up on customer inquiries to ensure their needs are met.
  • Document all call information, interactions, and steps taken in detailed records.
  • Collaborate with team members to improve processes and ensure high customer satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Represent the company in a courteous and professional manner during all customer interactions.


Job role

Work location

Malad West, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Smart Hr Services

Address

Malad West, Mumbai, Maharashtra, India

Job posted by Smart Hr Services

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