Centralized Counsellor

JOB PURPOSE:

To manage HR compliance, statutory documentation, and employee records at Head Office, along with providing centralized telephonic counselling for high-end courses. The role is primarily compliance and records focused, with structured and moderate counselling responsibilities handled remotely from Head Office.

ROLE STRUCTUREThis is a dual-responsibility position:

1. Primary Role – Centralized Telephonic Counselling for High-End Courses
2. Secondary Role – HR Compliance & Records Management

Workload for both functions is structured and moderate, with defined processes and reporting.

KEY RESPONSIBILITIES

HR Compliance & Statutory Records (Primary Responsibility)

Maintain employee records and HR documentation in organized and updated formats.

• Ensure compliance with applicable labour laws, statutory requirements, and internal policies.
• Maintain registers, files, and compliance documentation as required by regulatory authorities.
• Maintain joining, confirmation, and employee lifecycle records.
• Ensure confidentiality and accuracy of HR data.
• Support HR audits and documentation reviews.

HR Administration & Documentation

• Support onboarding documentation and employee file management.
• Maintain employee database and HR MIS.
• Coordinate HR correspondence and official records.
• Maintain attendance and related documentation .

Centralized Telephonic Counselling (Secondary Responsibility)

• Explain program features, eligibility, fees, and admission procedures.
• Provide course information and counselling to prospective students over phone from Head Office.
• Respond to enquiries and conduct follow-up calls when required.
• Maintain counselling call records and enquiry database.
• Ensure professional and informative communication with students and parents.

WORKING MODEL

• Head Office based role.
• Counselling conducted primarily through phone.
• Minimal field interaction.
• Structured and moderate workload.