Chat Process Executive

Ayt Kpo LLP

Malad West, Mumbai/Bombay

₹17,000 - ₹20,000 monthly

Fixed

17000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Night Shift

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

115 applicants

Benefits include: Annual Bonus, PF, ESI (ESIC)

Job Description

Walk-in interviews, includes a written test and a face-to-face interview. It will be held on Monday; 30th June 2025 to Wednesday; 2nd July 2025 between 11:00 AM - 7:00 PM.


In this role, you will be the first point of contact for customers, providing assistance via, email, live chats, social media channels. Your primary responsibility is to resolve customer inquiries and issues, ensuring a positive experience. Utilize your strong communication and problem-solving skills to address customer needs efficiently. Collaborate with internal teams to escalate and resolve more complex issues. Join us in delivering top notch customer support and maintaining high levels of customer satisfaction.


Job Specification:

* Candidates must have good verbal and written communication skills in English.

* Minimum qualification required is 12th pass.

* Basic knowledge about computers and MS Office & Excel.


Night Shift Timing: 9:00 PM - 6:00 AM // 10:00 PM - 7:00 AM // 8:00 PM - 5:00 AM // 7:00 PM - 4:00 AM

Job role

Work location

Dlh Park, Swami Vivekananda Road, Rani Sati Nagar, Sunder Nagar, Malad West, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Non Voice / Chat

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - Non Voice / Chat, Customer Support - Operations, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended, Customer Success

Skills

Email Drafting, Good Communication Skills, Email support, Email process, Customer care, Verbal communication, International BPO, Non-Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Age limit

18 - 28 years

Gender

Any gender

About company

Name

Ayt Kpo LLP

Address

Dlh Park, Swami Vivekananda Road, Rani Sati Nagar, Sunder Nagar, Malad West, Mumbai, Maharashtra, India

Job posted by Ayt Kpo LLP

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