Chat Support Executive

Job Description

Handle inbound calls, chats, and emails

Respond to customer queries promptly and professionally across all channels

Resolve customer issues related to products, services, or accounts

Maintain accurate customer records in CRM systems

Ensure adherence to SLAs, quality standards, and compliance

Provide correct information and clear solutions to customers

Handle escalations and coordinate with internal teams when required

Follow call scripts, email templates, and chat guidelines

Meet daily productivity, quality, and customer satisfaction targets

Maintain a positive customer experience across all communication channels

Collect customer feedback and report recurring issues