Chat Support Executive

Role & responsibilities Customer Support (Chat Process/ Blended )

Preferred candidate profile 

Customer Support- CRM chat

Core Responsibilities :

• Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers

• . Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place

• . Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool

• . Follow up (Chat, Call and Email) with customers in case of pending / escalated issues

• . Communicate clearly and effectively with customers

• . Deliver Outstanding Customer Experience to each and every Customer who has called in

• . Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer

Job location : Marol Naka -Andheri 

Shift timing : 8:30 am to 11pm (Any 9 hours Shift- Rotational )

Rotational Week off 

6days Working work from office 

Min Qualification :HSC / 12th Pass

Excellent Communication Must

Interested candidates can apply on this number 7678026606