Client Account Manager

Job Title: Client Account Manager

Location: Malad, Mumbai

Experience : 1–3 years

Work Mode : Full Time , On site

ATS Link : https://www.prolegion.com/marketplace/e2e8cb05-dc37-4295-8b15-2cb73d1123f6/client-account-manager?utm_source=apna

Role Overview :As a Client Account Manager, You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs.

This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.

Key Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact for assigned clients
• Understand client needs, expectations, and business cycles
• Conduct regular review calls and feedback sessions to maintain high client satisfaction

Operational Oversight & SLA Management

• Monitor all ongoing background verification requests for timeliness and quality
• Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)
• Escalate potential delays proactively and ensure timely resolution

Reporting & Analysis

• Track and share daily/weekly/monthly reports and dashboards
• Analyze trends in verifications, identify bottlenecks, and suggest process improvements

Collaboration & Coordination

• Liaise with internal operations and compliance teams to ensure seamless case closures
• Work closely with the tech support team for client-specific integration and support
• Facilitate training sessions for clients on portals or updates when needed

Desired Attributes

• Bachelor’s degree or higher in any field
• 1–3 years of experience in client servicing, preferably in background screening
• Excellent verbal and written communication skills
• Attention to detail and strong quality orientation
• Ability to multitask and work independently
• Efficient email management and timely responses
• Proficiency in MS Excel, MIS reporting, and client dashboards
• Strong interpersonal and planning skills