Client Relationship & Business Development Manager

We are looking for a Client Relationship & Business Development Manager who can manage key corporate accounts, grow revenue from existing clients, and open new business opportunities through structured relationship-building and value-based selling.

This role is not a coordination or support role. The candidate is expected to take ownership of client relationships, lead business discussions, and drive closures while ensuring long-term account retention.

Key Responsibilities

1. Client Relationship Management

• Act as the single point of contact for assigned key accounts
• Build and maintain strong relationships with Facility Heads, Operations, Procurement, and Finance teams
• Conduct periodic review meetings to assess service performance and client satisfaction
• Capture structured feedback and ensure internal closure of issues

2. Business Growth from Existing Clients

• Identify and close upsell / cross-sell opportunities within existing accounts
• Promote bundled services such as AC, UPS, DG, Electrical Safety Audits, and AMC solutions
• Expand business across new locations, cities, and additional scopes
• Support commercial discussions and negotiations in coordination with management

3. New Business Development

• Open doors with new corporate clients through relationship-led selling
• Lead initial discussions, requirement understanding, and proposal coordination
• Work closely with management to convert opportunities into closures
• Build and maintain a healthy, qualified sales pipeline

4. Internal Coordination & Governance

• Coordinate with operations and service teams to ensure SLA adherence
• Ensure commitments made to clients are delivered and closed
• Maintain basic CRM discipline (meetings, opportunities, pipeline tracking)

Skills & Competencies

Must-Have Skills

• Strong client-facing and business communication skills
• Proven experience in B2B services sales and account management
• Ability to conduct independent business discussions and negotiations
• Understanding of commercials, margins, and contract structures
• Experience handling corporate or multi-location clients

Preferred Skills

• Exposure to facility management / AMC / technical services
• Knowledge of AC, UPS, DG, Electrical Safety Audits (functional understanding)
• Experience with retail or BFSI clients is an added advantage

Candidate Profile

• 5–10 years of relevant experience in B2B services
• Business-oriented mindset with strong ownership
• Comfortable working directly with senior management
• Ethical, dependable, and relationship-driven
• Willingness to travel locally for client meetings

Compensation

• Competitive fixed salary
• Performance-linked incentives based on revenue closure and account growth
• Clear, transparent incentive structure with no ceiling on performance earnings