Client Relationship Executive

Roles and Responsibilities

1. *Customer Service*: Ensure excellent customer experience, respond to queries, and resolve issues promptly.

2. *Front Desk Operations*: Manage day-to-day front desk activities, including reception, phone handling, and mail management.

3. *Team Management*: Supervise and develop front desk staff, providing training and guidance as needed.

4. *Administrative Tasks*: Oversee administrative duties, such as scheduling, record-keeping, and reporting.

5. *Communication*: Facilitate effective communication between departments, management, and customers.

6. *Problem-Solving*: Resolve front desk-related issues and conflicts in a timely and professional manner.

7. *Quality Control*: Maintain high standards of service quality, ensuring consistency and excellence.

Additional KRAs

1. *Security and Safety*: Ensure adherence to security protocols and safety procedures.

2. *Technology Management*: Oversee front desk technology, including phone systems and software.

3. *Feedback and Improvement*: Collect feedback from customers and staff, implementing improvements to enhance front desk operations.