Client Service Executive

The Client Services role is responsible for managing client relationships, ensuring high levels of customer satisfaction, and acting as the primary point of contact for clients. The role focuses on understanding client needs, addressing concerns promptly, and coordinating with internal teams to deliver seamless service and support.

Key Responsibilities:

• Develop and maintain strong, long-term client relationships to ensure client retention and satisfaction.
• Manage CRM system – update client records, track interactions, generate reports, and analyze client trends.
• Act as the first point of contact for all client queries, requests, and escalations.
• Coordinate with internal departments (operations, accounts, technical, etc.) to ensure timely delivery of services.
• Monitor client account performance and share regular updates/reports.
• Identify opportunities for upselling, cross-selling, and additional service offerings.
• Resolve client issues proactively and escalate complex matters when required.
• Conduct regular client review meetings and gather feedback to improve service quality.
• Maintain documentation of client communications, agreements, and action plans.

Key Skills & Competencies:

• Strong communication, interpersonal, and relationship management skills.
• Ability to handle multiple clients and priorities simultaneously.
• Problem-solving attitude with focus on client satisfaction.
• Good presentation and negotiation skills.
• Strong organisational skills and attention to detail.

Qualifications & Experience:

• Graduate in Business Administration, Marketing, or related field. MBA preferred.
• 2–3 years of experience in client services, customer relationship management, or account management.