Client Solutions Advisor

Position: Client Solutions Advisor

Operations: Telesales Voice (Outbound)

Operating Geography: United States

Work Shift: Night Hours (IST) from Office

Work Location: Vikhroli (West), Mumbai

Role Type: Full Time

Position Reports to: Team Leader – Operations

Brief:

We are looking for a skilled outbound telesales representative with experience in making cold calls to connect with new leads or potential prospects to acquaint them with our client products and services and help sell the same in order to add value to potential customers, our clients, and for the organization. Additionally, outbound sales representatives are responsible for meeting daily, weekly, monthly, or annual key performance indicators (KPIs) as will be elaborated during the training process.

An outbound Client Solutions Advisor has a simple goal: engage the prospect, understand the prospect, identify their needs, position the new solution well, add value to the prospects, and help convert and close them into potential sales.

Responsibilities:

· Place outbound calls to raw leads, and/or potential prospects.

· Communicate, engage with and explain about the product and services offered.

· Convert raw leads, and/or potential prospects into interested customers and close as sales.

· Follow the “script”. Identify customers’ needs, clarify information and provide solutions and/or alternatives

· Use of a very natural flair to provide prospects and customers with information about the products and services without sounding “robotic” or “rehearsed”.

· Demonstrate an aptitude for sales, be able to handle all queries, customer concerns and always “close”.

· Quickly address customer concerns and questions and overcome potential roadblocks in the sales conversation. Seize opportunities to upsell products when they arise.

· Apply and be able to establish a positive rapport during all customer interactions, regardless of the outcome of the call.

· Be patient and understanding in all customer interactions. Communicate effectively and professionally in all forms of communication with customers and with everyone in the organization as well.

· Follow up with potential customers in a timely manner if necessary.

· Meet Productivity Goals and any other Targets as set by the organization from time to time.

· Manage sensitive customer data in a very careful manner ensuring complete adherence to the organization’s data protection and compliance rules at all times. Multi-task frequently by updating records in a system while conversing with customers.

· Maintain complete adherence to all policies and procedures set by the organization.

Academic Requirement:

· HSC or Diploma or Bachelor's degree in any stream.

· Call Centre related certifications are a plus

Experience Requirement:

· Proven work experience in US Outbound voice campaign (minimum 6 months)

· Familiarity with use of any Dialer, CRM systems and practices

Other Requirement:

· Complete understanding of how to use a computer including basic MS office operational know-how such as word, excel, emails, etc.

· Ability to multi-task and remain calm under pressure, especially during peak hours, set priorities and manage time effectively.

· Good to Great communication skills that make it easy to transition between outbound and any inbound calls.

· Strong verbal communication skills, including active listening skills.

· Customer focus and adaptability to different personality types.

· Good interpersonal, customer service, verbal and written communication skills.

· Positive and patient approach to work with problems/issues.

· Must always have a polite, courteous and professional approach with customers and everyone else in the organization.

Weekly Offs: 2 per week