Collection Executive / Officer

Job Title: Personal Loan - Collection Executive

Department: Collections

Location: Andheri East, Mumbai

Company: Fintech Cloud Pvt. Ltd.

Job Summary:

We are looking for a motivated and responsible Collection Caller to manage overdue personal loan accounts. The role involves contacting customers, following up on pending payments, and ensuring timely recovery in line with company policies and compliance standards.

Key Responsibilities:

• Make outbound calls to customers with overdue personal loan EMIs.
• Remind and follow up with borrowers for timely payment.
• Negotiate and convince customers to make payments as per agreed timelines.
• Update the system with accurate call details, payment commitments, and status.
• Coordinate with field collection executives for escalated cases.
• Ensure compliance with company and regulatory guidelines during communication.
• Achieve assigned collection targets and maintain high customer service standards.
• Handle customer queries, resolve issues, and maintain a professional tone at all times.

Required Skills & Qualifications:

• Minimum HSC (12th pass); graduate preferred.
• 1–2 years of experience in personal loan or unsecured loan collections (voice process).
• Good communication and negotiation skills in English, Hindi, and Marathi.
• Basic computer knowledge and experience in CRM/dialer systems.