Male candidate preferred from Collection background. Andheri East Mumbai-location

Role

1. Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
2. Manage a team of collections agents, providing guidance, support, and training as needed.
3. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
4. Prepare regular reports on collections activities, presenting data and insights to upper management.
5. Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.

Skills

• Strong knowledge of collections practices.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Must have leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
• Proficiency in using collections software and systems.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.