Collection Team Leader

Job Title: Collection Team Leader

Department: Collections

Location: Goregaon

Reporting To: Collection Manager / Regional Head

Job Summary: The Collection Team Leader will be responsible for supervising a team of collection executives/agents to ensure timely recovery of dues, adherence to collection targets, and compliance with company policies. The role requires strong leadership, analytical, and communication skills to motivate the team and achieve high performance.

Key Responsibilities:

• Supervise and manage a team of collection executives to achieve monthly and quarterly recovery targets.
• Monitor daily collection calls, field visits, and follow-ups for overdue accounts.
• Allocate accounts to team members based on priority and performance.
• Ensure adherence to company policies, regulatory guidelines, and code of conduct during collection activities.
• Handle escalated customer cases and negotiate settlements within approved parameters.
• Prepare and present daily/weekly/monthly performance reports to management.
• Conduct regular team meetings, training, and performance reviews to enhance productivity.
• Coordinate with other departments (Accounts, Legal, and Operations) for smooth recovery processes.
• Ensure timely updating of collection data in the system (CRM or MIS).
• Motivate, guide, and support team members to improve efficiency and maintain discipline.

Key Skills & Competencies:

• Strong leadership and team management skills
• Excellent communication and negotiation abilities
• Target-driven and result-oriented
• Good knowledge of loan products and recovery procedures
• Proficiency in MS Excel, MIS, and CRM tools
• Ability to handle pressure and conflict situations professionally

Qualifications & Experience:

• Bachelor’s degree in Commerce, Finance, Business Administration, or equivalent
• Minimum 3–5 years of experience in loan collection/recovery, with at least 1–2 years in a team leader or supervisory role
• Experience in NBFC / Banking / Financial Services preferred

Employment Type: Full-time

Salary: As per company standards

For More Details you can contact 9529237471