Contractor

Job Description

Designation - Contractor Relationship Officer

-Main Responsibilities:

1. Contractor / Customer Relationship Officer (CRO) is responsible for delivering

business objectives through CG contractors (share gain at existing contractors

and acquiring new contractors)

2. S/He will be responsible for Identifying and enrolling Contractors on Contractor

Loyalty Program (Colour Guru) as per guidelines / norms.

3. Regular engagement with allocated CG contractors. (Engagement – 50% of

registered contractors buy month on month from ANI)

4. S/He will be responsible for training of registered CG contractors at fixed intervals.

5. Timely communication of all contractor schemes

Key Objectives/Principal Accountabilities (Business Development)

1. Responsible for demand Generation activities / Sell Out support to depot team

through CG contractors as directed by MDO.

2. Identify and enrol Contractors on Contractor Loyalty Program (Colour Guru) as

per guidelines / norms.

3. Regular engagement with Colour Guru contractors

 Responsible for minimum 60 contractors

 Ensure 50% of registered contractors buy AN products month on month

4. Assist / help CG contractors in converting and/or upselling to their customers

5. Provide service to CG contractor’s customers in terms of preview, site

supervision, attending and resolving customer complaints in timely manner

6. Communication of points to CG contractors with fixed interval

7. Customer Complaint Management (attending, recording & communicating to

MDO) on the sites handled by his/her contractors

8. Follow fixed beat plan & reporting guidelines

Location - 2 open positions each location.

Bandra

Mankhurd

Santacruz

Kandivali

Boisar

Dahanu

Panvel

Salary Range to offer - @20-25K in hand + 135 p.d DA + 500 Mobile