CRM Executive
PMUK Global Foods
CRM Executive
PMUK Global Foods
Lower Parel, Mumbai/Bombay
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
Benefits include: Annual Bonus
Job Description
Role Overview
As a CRM Specialist, you will be the voice of the customer within the organization. You will design, implement, and optimize CRM strategies across digital channels to increase customer lifetime value (CLV), improve retention, boost repeat purchases, and strengthen brand affinity.
Key Responsibilities
CRM Strategy & Execution
• Develop and execute CRM strategies that increase retention, repeat purchases, and customer engagement.
• Segment customer database for targeted campaigns across email, SMS, push notifications, and app messaging (if relevant).
• Plan customer journeys based on purchase behavior, preferences, and lifecycle stage.
* make daily calls and give customer service to abandon cart customers.
* address to customer queries in a prompt manner and track their orders and deliveries .
* Maintain reports and excels of sales properly
Customer Experience
• Map customer journeys and identify pain points to improve lifecycle experiences.
• Drive loyalty initiatives, referral programs, and personalized offers.
Qualifications
• Bachelor’s degree in Marketing, Business, Analytics, or related field.
• 2–6+ years experience in CRM, Lifecycle Marketing, or Data-Driven Marketing.
• Experience in the food, FMCG, retail, D2C/e-commerce space is a plus.
Job role
Work location
One Lodha Place, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
PMUK Global Foods
Address
One Lodha Place, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India
Job posted by PMUK Global Foods
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