CRM Manager

Designation: Assistant Manager – CRM

Key Responsibilities:

Handle and manage customer complaints professionally

Coordinate with internal teams to resolve customer issues

Ensure timely closure of complaints and maintain service quality

Prepare complaint reports and MIS using Excel

Communicate clearly with customers via email and calls

Requirements:

8–10 years of experience in customer complaint handling / CRM

Strong knowledge of MS Office (Excel, Word, PPT, Email)

Good customer communication and coordination skills

Work Details:

Timings: 9:30 AM – 5:30 PM

Weekly Off: 2nd & 4th Saturday

Salary: ₹25,000 – ₹35,000 per month

Age Criteria: 30–35 years