Customer Care Associate

Position: Trainee Customer Care Associate/ Customer Care Associate

Grade  : TCC/DSS02

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Eligibility Parameters    :Fresher

Preferred Industry         :N/A

Education Qualification

TCCA                         : Intermediate

CCA                          : Graduate

Age cap : 25 years

Position Reports to                             : Department Manager/ Trainee Department Manager

Required Competencies

Communication skills

Customer Focus

Team work & Networking 

Process Orientation.

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Key Accountabilities/Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

• Ensuring maximum conversion of walk in by attending each and every customer.
• Assisting the customers by understand their needs and closing the sale accordingly.  
• Increasing the ticket Size by Cross selling and Up-selling.
• Planning and striving to achieve the sales target of the assigned section.
• Taking active feedback from customers through suggestions forms, tablets.
• Educating Customers about the First Citizen Program and ensuring maximum conversions.
• Educating Customers on the mobile app and ensuring maximum downloads.
• Educating the customers on the new promotions & offers.
• To ensure timely closures of all processes related to inventory management and control.
• To receive stocks on floor and display them as per VM norms.
• To maintain the display, ensure proper ironing, folding, piling, colour blocking etc as per VM norms.
• To ensure cleanliness and upkeep of the assigned section.
• Customers and ensure excellent customer service
• Ensuring safety of merchandising through 100 % tagging.
• Cashiering / billing as per the billing process.
• Attend training as per the training schedule and complete all online certifications as per timeline.