Customer Care Executive

We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email.

Key Responsibilities:

• Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.
• Provide detailed product information and guidance related to personal loans and various financial products.
• Ensure accurate logging of customer interactions in the CRM system.
• Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).
• Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.
• Maintain a high level of professionalism, empathy, and service orientation in every interaction.
• Educate customers on product benefits, eligibility criteria, documentation, and application processes.
• Escalate complex or unresolved issues to senior team members or managers as per process.
• Strive for first-call resolution and high customer satisfaction scores.
• Adhere to compliance and regulatory guidelines while handling customer data and queries.

Requirements:

• Graduate in any discipline (preferably Commerce/Finance background).
• 1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).
• Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).
• Strong knowledge of personal loans, credit cards, and financial products.
• Ability to multitask and manage queries across multiple brands.
• Proficiency in MS Office and CRM tools.
• Problem-solving mindset with attention to details