🎯 Job Title:Customer Care Support Executive

👩‍💻 Job Description:

Join our dynamic Control Tower Customer Care Team and be the first line of support for our customers! 📞📧

You'll handle calls & emails, monitor real-time issues, and ensure timely resolutions that keep our operations running smoothly. 🕹️✅

🔑 Key Responsibilities:

📌 Respond promptly to customer queries via phone & email

📌 Monitor live operations & resolve escalations proactively

📌 Track issues to closure and ensure proper documentation 📝

📌 Collaborate with internal teams for real-time support 🤝

📌 Maintain accurate logs of interactions & solutions 📊

🎓 Desired Skills & Qualifications:

✔️ Bachelor's degree (minimum)

✔️ Excellent communication – written & verbal 🗣️📝

✔️ Proactive, creative, and solution-oriented mindset 💡

✔️ Strong relationship-building skills 🤗

🕒 Shift Timings:

🌅 7:00 AM – 4:00 PM

🌇 2:00 PM – 11:00 PM

🌃 10:00 PM – 7:00 AM

🗣️ Interview Mode:

👥 Face-to-Face (F2F)