Customer Care Executive

Department: Service

Industry: Automobile Dealership / Service Center

Job PurposeThe Service CRE is responsible for managing customer communication related to vehicle service, ensuring high customer satisfaction, appointment coordination, follow-ups, and retention.

• Key ResponsibilitiesHandle incoming & outgoing calls to service customers
• Book service appointments and confirm schedules
• Conduct pre-service and post-service follow-up calls
• Explain service status, delivery timelines, and basic service details
• Collect customer feedback after service completion
• Handle complaints/escalations and coordinate with service advisors
• Maintain accurate CRM / DMS records
• Promote AMC, value-added services, and service campaigns
• Support retention and repeat business initiatives
• Required Skills & CompetenciesGood communication skills (Hindi / English / local language)
• Customer handling & problem-solving ability
• Basic knowledge of automobile service processes
• Comfortable with CRM/DMS systems