Customer Care Executive

📢 Hiring for: Escalation Desk Executive 

📍 Location: [Andheri/MumbaiCity]

🧑‍💼 Age upto- 35

💰 Salary: ₹5 – 6 LPA

🧑‍💼 Experience: 3+ Years (Customer Service / Escalation Handling)

🎯 Key Responsibilities:

• Handle escalated customer complaints related to products, service delays, and spare parts

• Coordinate with internal teams – service, spares, technical, and partners for quick resolution

• Maintain records in CRM and prepare MIS reports

• Communicate professionally to ensure customer satisfaction

• Analyse escalation trends and share process improvement inputs

🧠 Required Skills:

• Graduate in any discipline

• Excellent English communication (written & verbal)

• Strong interpersonal & problem-solving skills

• Proficiency in CRM tools & MS Office (Excel, PPT, Outlook)

• Calm and composed while handling pressure

✨ Preferred:

• Experience in home appliances / consumer durable industry

• Exposure to VIP or high-value customer handling

• Customer-first mindset and proactive attitude

If you have 3+ years experience in customer service / escalation desk and are looking for growth with a reputed brand —

📩 Share your CV now! :: 7506115194

Whatsapp- 7304320479