Job Description: Customer Service Representative (Banking & Credit Cards)

Location: MIDC, Andheri (East), Mumbai.

Salary: Up to ₹4.5 LPA

Company: IndusInd Bank

60% in all – SSC, HSC and Graduation

Position Overview:

IndusInd Bank is looking for enthusiastic and customer-oriented individuals for the position of Customer Service Representative (Banking & Credit Cards) at our Andheri, Mumbai branch. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring a high level of customer satisfaction in the banking and credit card services domain.

Key Responsibilities:

• Address customer queries and concerns related to banking services, credit cards, transactions, and account management.
• Assist customers with inquiries regarding account opening, closing, loans, and credit card services.
• Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Guide customers through online banking and mobile banking features.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Promote and cross-sell relevant banking products and services, such as loans, savings accounts, and credit cards.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Collaborate with internal teams to resolve customer issues effectively.

Skills & Qualifications:

• Bachelor’s degree or equivalent (preferred).
• 0-3 years of experience in customer service, preferably in the banking or financial services sector.
• Strong communication skills (both verbal and written) in English and local languages.
• Problem-solving ability with a customer-first attitude.
• Basic understanding of banking products and credit card services.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Proficiency in MS Office and banking software.

Why Join Us?

• Competitive salary of up to ₹4.5 LPA.
• Opportunities for career growth within the banking sector.
• Friendly and dynamic work environment.
• Extensive training and development programs.

Location:

IndusInd Bank, Andheri, Mumbai