Customer Care Executive

Job Title: Chat Process Executive

Location: Malad, Mumbai

Experience: Fresher / Minimum 6 months experience

Employment Type: Full-time

Salary: ₹3.53 to 4.35 LPA

Joining: Immediate Joiners Preferred

Job Description:We are hiring dynamic and customer-focused individuals for a Chat Process role. The candidate will be responsible for handling customer queries via chat, ensuring prompt and accurate responses while maintaining high service standards.

• Key Responsibilities:Handle customer interactions via chat in a professional and timely manner
• Resolve customer queries, complaints, and requests effectively
• Maintain a high level of customer satisfaction
• Follow standard operating procedures and guidelines
• Accurately document customer interactions
• Meet individual and team performance targets
• Eligibility Criteria:Graduate in any discipline
• Fresher or candidates with minimum 6 months of experience in chat/email process
• Good written communication skills in English
• Basic computer knowledge
• Work Details:5 days working
• Rotational shifts (including night shifts if applicable)
• Rotational weekly offs
• Preferred Candidate:Immediate joiners
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment

Interested candidate please drop me a message on below number 8218459152 or share their resume on below mention email id Kiran.gangwar@teleprformance.com