Customer Care Executive

We are seeking a Customer Service Executive with excellent communication skills in English to join our dynamic team. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring a positive customer experience.

• Key Responsibilities Handle inbound and outbound calls to assist customers with queries, complaints, and requests.
• Provide accurate information about products, services, and policies.
• Resolve customer issues efficiently while maintaining high satisfaction levels.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensure adherence to company policies and quality standards.
• Requirements Excellent communication skills in English (both verbal and written).
• Strong problem-solving ability and customer-centric mindset.
• Basic computer proficiency (MS Office, CRM tools).
• Ability to work in rotational shifts with flexibility.
• Prior experience in customer service preferred but not mandatory.
• Work Schedule & Benefits5-day working week with 2 rotational week offs.
• One-way cab service provided for employee convenience.
• Competitive salary package with performance-based incentives.
• Opportunities for career growth and skill development.

Contact

HR Janhavi

8451087856