Customer Care Executive

We are looking for a Customer Care Executive to deliver exceptional support to our OTT platform users. The ideal candidate will handle customer queries efficiently, ensure a smooth user experience, and maintain high customer satisfaction levels.

Key ResponsibilitiesHandle customer queries via chat, email, and calls in a timely and professional manner

• Resolve issues related to:
• Subscription & billing
• Login/access problems
• Content streaming & playback issues
• App usage and navigation
• Guide users through troubleshooting steps and provide clear solutions
• Maintain accurate records of customer interactions and resolutions
• Escalate complex issues to the relevant teams when required
• Ensure adherence to SLA and quality standards
• Provide feedback to improve customer experience and product performance

Required Skills & QualificationsExcellent communication skills (Hindi & English preferred)

• Strong problem-solving and listening skills
• Basic technical understanding of mobile apps, OTT platforms, and streaming issues
• Ability to handle high-volume queries and work under pressure
• Proficiency in using CRM tools and support systems

Preferred Qualifications

• 6 months–2 years of experience in customer support / BPO / OTT / tech support
• Familiarity with subscription-based services and payment systems
• Understanding of customer behavior in Tier 2 & Tier 3 markets

How to Apply

Interested candidates can directly walk in for an interview with their updated resume.

🗓 Interview Days: Monday to Saturday

⏰ Time: 3:00 PM – 7:00 PM]

📍 Venue: 429, Ijmima Complex, Mindspace, Malad West, Mumbai.