Customer Care Executive

Salary: ₹16,000 – ₹20,000 per month In hand

Job Type: Full-Time

Experience: 0-5 Years (Freshers Welcome)

Education: Minimum 12th Pass (Graduate Preferred)

Working Days: 6 Days a Week | Rotational Shifts

Job Overview:

We are hiring Customer Engagement Specialists to manage inbound customer interactions professionally. The role involves addressing customer concerns, providing information, and ensuring customer satisfaction.

Key Responsibilities:

Handle high-volume calls to assist customers with inquiries, complaints, and service requests.

Maintain customer engagement by providing timely and accurate information.

Resolve issues effectively and escalate complex cases when required.

Document interactions in CRM systems for future reference.

Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics.

Required Skills & Qualifications:

✔ Strong verbal communication skills in Hindi & English.

✔ Experience in customer service, telesales, or BPO is a plus.

✔ Ability to handle high-pressure situations and multitask efficiently.

✔ Basic computer proficiency and familiarity with CRM tools.

✔ Target-driven mindset with a focus on delivering high-quality service.

Why Join Us?

✔ Competitive fixed salary + attractive incentives

✔ Career growth opportunities in a dynamic work environment

✔ Comprehensive training and development programs

✔ Immediate joining available