Customer Care Executive

Job Role:

·        Answer inbound calls and assist customers with their Queries/Request/Complains.

·        Raise Request & Complaints on behalf of the customer in the CRM tool.

·        Generate leads and educate customers about new products & their benefits.

·        Maintain and adhere to compliance guidelines

·        Capture problem indicators, highlight and suggest improvement

·        Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·        Maintain adequate knowledge levels on products, processes and systems used

·        Ensure sales target are met

·        Skills Required:

o   Excellent verbal communication skills

o   Ability to comprehend, capture as well as interpret basic customer information

o   Strong customer service focus

o   Knowledge of Banking / Credit cards preferred

Work Timings: Open to work in shifts male 24*7 / rotational offs (For Male Shifts Timings – 2.30 pm to 11.30pm, 04.00 pm to 01.00 am & complete night shift)

Only MALE candidates required to work in Night/Rotational shifts.

Languages Required Excellent English + Hindi (compulsory). 

Academics needs to be first class in 10th,12th and Graduation.  

Candidates need to be residing (Dadar to Mira-Bhayander) (Ghatkopar to Varsova)

Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.

Education: Graduates (Any stream)

Salary bracket:

Fresher’s – INR 3.00 Lacs + Performance Bonus.