Customer Care Executive

JOB description :

Customer Service Representative multiple voice and non-voice processes (Work from office/ Work from home):

*Job Title:* Customer Service Representative - Voice & Non-Voice Process

*Job Summary:*

We're seeking a highly skilled Customer Service Representative to join our team, handling both voice and non-voice customer interactions. You'll provide exceptional support through phone, email, chat, and social media channels, ensuring customer satisfaction and resolving issues efficiently.

*Responsibilities:*

- Handle inbound and outbound calls, responding to customer inquiries and resolving issues

- Respond to customer queries via email, chat, and social media

- Provide timely and accurate information about products and services

- Document customer interactions and maintain accurate records

- Collaborate with team members to improve customer experience

- Identify customer needs and offer relevant recommendations

- Resolve customer complaints and provide suitable solutions

- Maintain customer records and update account information

*Requirements:*

- High school diploma or equivalent; bachelor's degree preferred

- Excellent verbal and written communication skills

- Strong problem-solving and multitasking abilities

- Proficiency in customer service software and CRM systems

- Ability to work in a fast-paced environment

- Previous customer service experience preferred, but not required

*Skills:*

- Excellent communication and customer service skills

- Strong analytical and problem-solving skills

- Ability to multitask and handle multiple customer interactions

- Proficient in using CRM software and other customer service tools

- Attention to detail and accuracy in handling customer information ¹ ² ³

*Voice Process:*

- Handle inbound and outbound calls

- Provide customer support and resolve issues

- Meet customer service metrics and performance standards

*Non-Voice Process:*

- Respond to customer emails and chats

- Provide support through social media channels

- Handle data entry and customer information management

- Resolve customer complaints and issues through written communication

If you're a motivated and customer-focused individual, we'd love to hear from you!

Contact: Hr Gayatri

7977931891

Teleperformance