Customer & Chat Support Executive

Snabbit (Opc) Private Limited

Andheri East, Mumbai/Bombay

₹25,000 - ₹35,000 monthly

Fixed

25000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

51 applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

  • Handle inbound calls and live chat interactions with professionalism, accuracy, and empathy.
  • Provide prompt, efficient, and personalized solutions to customer queries, complaints, and requests.
  • Demonstrate active listening and clear communication while maintaining brand tone and values.
  • Accurately document customer interactions and resolutions in CRM systems.
  • Resolve issues at the first point of contact whenever possible (First Contact Resolution).
  • Identify opportunities to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Adhere to all compliance, quality, and performance standards.
  • Maintain high productivity levels while meeting key performance metrics such as CSAT, AHT, and SLA.
  • Continuously seek opportunities for self-improvement and contribute to process enhancements.
  • Uphold Snabbit’s brand voice and deliver exceptional service in every interaction.

Note - Candidates who are comfortable with rotational week-offs and rotational day shifts can apply.

Job role

Work location

Incuspaze Hiranandani Lighthall Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, Maharashtra 400072, India Andheri East, Mumbai/Bombay

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

10th or Below 10th

Skills

Chat support, Inbound calls, Blended process, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Snabbit (Opc) Private Limited

Address

Incuspaze Hiranandani Lighthall Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, Maharashtra 400072, India Andheri East, Mumbai/Bombay

Job posted by Snabbit (Opc) Private Limited

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