Customer & Chat Support Executive

• Handle inbound calls and live chat interactions with professionalism, accuracy, and empathy.
• Provide prompt, efficient, and personalized solutions to customer queries, complaints, and requests.
• Demonstrate active listening and clear communication while maintaining brand tone and values.
• Accurately document customer interactions and resolutions in CRM systems.
• Resolve issues at the first point of contact whenever possible (First Contact Resolution).
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to escalate and resolve complex cases.
• Adhere to all compliance, quality, and performance standards.
• Maintain high productivity levels while meeting key performance metrics such as CSAT, AHT, and SLA.
• Continuously seek opportunities for self-improvement and contribute to process enhancements.
• Uphold Snabbit’s brand voice and deliver exceptional service in every interaction.

Note - Candidates who are comfortable with rotational week-offs and rotational day shifts can apply.