Customer Relations Executive

Roles & Responsibilities:

1. School Onboarding:

a. Initiate and manage the onboarding process for new schools.

b. Collect necessary data from schools, including timetables and student information.

2. Logistics Management:

a. Oversee the delivery and distribution of kits to schools and students.

b. Coordinate with logistics teams to ensure timely kit deliveries.

3. Educator Integration:

a. Introduce assigned educators to school staff and students.

b. Conduct technical checks to ensure all necessary equipment and software are

functioning properly.

4. Parent and Teacher Engagement:

a. Organize and conduct parent-teacher meetings and orientations.

b. Act as the primary point of contact for student, parent, educator, and school queries.

5. Reporting and Feedback:

a. Collect and compile weekly feedback from students and educators.

b. Gather and provide reports from educators to schools and parents.

6. Documentation and Media Collection:

a. Capture photos, videos, and testimonials from students, parents, and educators.

b. Maintain a repository of media for promotional and reporting purposes.

7. Assessment Management:

a. Collect and organize assessment papers.

b. Facilitate the assessment process and ensure timely collection and distribution of

certificates.