Customer Relationship Manager

Mission:

We’re looking for a dynamic Account Manager to own and grow relationships with our top key accounts. You’ll be in the field and in the office, meeting decision makers, understanding their hiring needs, and ensuring Apna is their #1 partner for workforce growth.

What You’ll Be Doing:

·        Own the portfolio: Manage end-to-end relationships with strategic clients, build trust, drive renewals, support proactively and maximize revenue.

·        Engagement: Conduct regular check ins and client visits (field work) to understand hiring challenges and unlock growth opportunities.

·        Data-driven growth: Monitor hiring trends, run performance reviews, and present actionable insights to HR/recruiter heads.

·        Cross-functional impact: Work closely with Product, Marketing & Operations to solve client issues and create win-win solutions.

·        Upsell & expand: Identify white-space opportunities to increase wallet share and contribute to NRR goals.

·        Ensure smooth onboarding, adoption, and consistent delivery against SLAs.

What We’re Looking For:

·        6 months of B2B account management / key account handling experience / Customer relationship / Sales support and operations.

·        Must be a gradate with strong verbal and written communications skills. Must be comfortable with English, Hindi and regional languages.

·        Strong relationship-building and negotiation skills with decision-maker comfort.

·        Ability to analyze data and present insights that drive business outcomes.

·        Ready to work from office and travel for field client meetings (frequent).

·        High ownership mindset, proactive problem solver, and a natural networker.

Why Join Us

·        Own marquee accounts and shape Apna’s growth story.

·        High visibility with leadership and real impact on revenue and retention metrics.

·        A collaborative culture with strong career growth opportunities.