Customer Relationship Manager - Marathi & Gujarati

About Matrimony.com

Matrimony.com Ltd is the largest and most trusted matrimony brand in the world with an employee strength of

around 4000 associates in India and abroad. The service offerings include matchmaking and marriage-related

services through websites, mobile sites, and mobile apps, complemented by 150+ company-owned retail outlets.

Its flagship products are BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with over 2.5 million active

members. Matrimony.com is ISO 9001:2008 Certified and is expanding into the $54 billion marriage services

market. Its current offerings also include MatrimonyDirectory, MatrimonyPhotography, and MatrimonyBazaar.

BharatMatrimony also has a strong presence in the USA, Canada, UK, UAE, Singapore, and Malaysia.

Department Overview

Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who

need guidance in their partner search. We have efficient Relationship Managers who find joy and pride in helping

our members find their soulmates.

Role Overview

The Relationship Manager / Senior Relationship Manager is responsible for understanding customer

requirements, meeting service metric guidelines, retaining customers, converting prospects into sales, and

assisting them in finding suitable partners. This is an inhouse sales & service portfolio role.

Key Responsibilities

• Understand customer requirements accurately

• Help customers find suitable profiles based on their preferences

• Deliver quality service to paid members and maintain good rapport with them

• Search, screen, shortlist, establish contact, and initiate meetings between members

• Create success stories by ensuring customer satisfaction

• Manage a set portfolio of customers with consistent follow-ups

• Convert prospects into sales (renewals/referrals etc.)

Skills & Competencies

• Excellent verbal & written communication

• Fluency in the regional language

• Proactiveness and listening skills

• Strong service orientation and integrity• Punctuality and presentation skills

• High emotional quotient and persuasion skills

• Ability to interact and understand client requirements

Education & Experience

• Minimum Graduate

• Minimum 1 year experience in Service domain and 1 year experience in TeleSales (Calling)

• Preference for stable candidates with a consistent work history