Customer Service Associate

We are urgently looking for Customercare Representative for International Company.

Location- Malad west

Salary- 25k to 36k +incentives+OT

HSC with 1year or Graduate fresher will do.

*Key Responsibilities*

1. *Handling Customer Inquiries*: Respond to customer queries via phone, email, chat, or social media.

2. *Resolving Customer Complaints*: Address and resolve customer complaints in a timely and professional manner.

3. *Providing Product/Service Information*: Educate customers about products or services, including features, benefits, and pricing.

4. *Maintaining Customer Records*: Update customer information and interaction history in CRM systems.

Skills and Qualifications

*1. *Excellent Communication Skills*: Verbal and written communication skills to effectively interact with customers.

2. *Problem-Solving Skills*: Ability to resolve customer complaints and concerns.

3. *Product Knowledge*: Familiarity with products or services offered by the company.

4. *Time Management Skills*: Ability to manage multiple customer interactions simultaneously.5. *Adaptability*: Willingness to adapt to changing customer needs and priorities.

Contact HR Payal- 9137347692