Customer Service Associate

Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

· Handle customer calls professionally and empathetically

· Resolve queries and provide timely, accurate solutions

· Document customer interactions and maintain records

· Meet performance metrics including call quality, resolution time, and customer satisfaction

· Participate in training and quality assurance programs

· Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

· Minimum qualification: 12th pass or graduate

· Excellent verbal communication skills in English (neutral accent preferred)

· Basic computer proficiency and typing skills

· Willingness to work in rotational shifts (including nights/weekends)

· Patience, adaptability, and a customer-first attitude

Employment Type

· Full-time, permanent

· On-site only (no remote work)

Benefits

· Health insurance

· Provident fund

· Incentives for performance

· Transportation

PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY

Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com