Customer Service Executive

Job Description: Customer Service Executive – Vehicle Finance

Title: Customer Service Executive

Level: Executive

Department: Sales

Section: Vehicle Finance

Reports to: Sales Manager

Location: On-field role

Eligibility Criteria

* Education: Any Graduate

* Age: Maximum 35 years

* Experience: 0 to 2 years, must have experience in Vehicle Loans or Vehicle Sales

* Driving License: Must have a valid Driving License or Learning License

* CIBIL Score: Minimum 650

* Two wheeler: Mandatory

* Comfortable with field work

Hiring Parameters

* Must be comfortable with market visits and on field interactions

* Should have good knowledge of RTO processes

* Ability to manage dealer and customer relationships effectively

* Learner mindset and willingness to grow in sales function

* Valid bike and license mandatory

Key Responsibilities:

• Generate leads through dealers, DSEs, channel partners, and open market activities.
• Manage end-to-end customer interactions, including eligibility explanation, documentation, query resolution, and cross-selling.
• Maintain strong dealer relationships to ensure consistent lead flow.
• Collect, verify, and process loan documentation through internal systems (RSPM, SAGE).
• Coordinate with credit, operations, and sales teams for smooth loan disbursal and issue resolution.