Customer Service Executive

Please find the attached Job Description (JD) for the Customer Service - Inbound Contact Center position with our client SBM Bank India, located at Andheri (MIDC), Mumbai.

Position Details:

Designation: Customer Service - Inbound Contact Center

Gender: Male / Female

Job Type: Work from Office

Job Location: Mumbai – Andheri East (MIDC , Ackruti Centre )

Age Limit: Up to 32 years

Salary: Up to ₹3,50,000 (based on last drawn salary)

No. of Positions: 15

Qualification: Any Bachelor’s Degree in any field (mandatory)

Additional Information:

Candidates will be hired on & under the Bank’s payroll.

Shift Time For Female : 9-hour rotational shifts between 9:00 AM – 9:00 PM.

Shift Time For Male : Rotational shifts between 24* 7 - 9-hour rotational shifts

Week Off: One rotational off between (Monday–Sunday).

Nature of Work: Calling process.

Key Roles & Responsibilities:

CRM and Call Center Software Proficiency - Ability to use Customer Relationship Management (CRM) tools and call handling platforms to manage customer interactions efficiently.

Typing and Data Entry Skills - Fast and accurate typing for real-time documentation and data entry during customer interactions

Email Communication Handling - Proficiency in reading, composing, and responding to customer emails professionally using platforms like Outlook or Gmail.

Knowledge of Call Scripts and Workflow Navigation - Ability to follow structured call scripts and navigate internal workflows or knowledge bases to resolve customer queries effectively.

Multichannel Communication Tools - Experience in handling customer interactions across voice, chat, email and social media platforms.