Customer Service Executive

We are seeking experienced and dedicated Senior Customer Service Executives to join our Canadian process team. The role involves handling customer queries with professionalism, ensuring high-quality service delivery, and contributing to overall customer satisfaction.

• 🛠 Key ResponsibilitiesHandle inbound and outbound customer interactions for the Canadian process.
• Resolve queries efficiently while maintaining empathy and professionalism.
• Ensure adherence to process guidelines and compliance standards.
• Provide accurate information and maintain detailed records of customer interactions.
• Collaborate with team members and support supervisors in achieving performance targets.
• 🎯 Requirements Minimum 2–3 years of experience in international customer service (Freshers can apply as well).
• Excellent communication skills in English (verbal and written).
• Strong problem-solving and interpersonal skills.
• Ability to work in rotational shifts and adapt to flexible schedules.
• Graduate or equivalent qualification preferred.
• 🕒 Work Schedule5 days working per week
• 2 rotational week offs
• Shift timing: Between 7:00 PM to 11:00 AM IST (any 9.5 hours shift)
• 💼 Benefits & PerksJoining Bonus: Provided after successful completion of 6 months in the system
• One-way cab facility provided for employees
• Competitive salary package with performance-based incentives
• Growth opportunities within the organization

Contact-Arpita Pandey/9137169025

Email- Arpita.pandey1@TechMahindra.com