I.I.T.Main Gate

Mumbai

Mumbai/Bombay

Goregaon West

A) Job Title and Position:   Customer Care Executive (Service Reminder) 


1) Target achievement on:
•	Attend and wish the customer.
•	Making calls appointments.
•	Giving confirmation calls to all (n-1) days’ appointment customers.
•	Sending letter to all customers who did not turn up after taking appointments.
•	Appointment sheet & GDMS booking list tally on daily basis.
•	Sending SMS to all confirm customers on (n-1) day.
•	Sending SMS to customers ( n-3) days.
•	Making report of appointments on daily basis.
•	Handling oncoming queries calls for service appointments.
•	Maintain discipline in department.

2) Developing and Maintaining Relationship:
•	Developing and maintain good relationship and repo with the customer and staff.
•	Attend and listen carefully to customer complaints related to his vehicle.
•	Follow flow chart and all the processes religiously.
•	Wishing customers on birthdays and anniversaries. 

3) Adherence to SOP

    Adherence to SOP will reflect in the following areas
•	Maintain cleanliness and Hygienic condition in the workplace.
•	Highest customer satisfaction in terms of zero VOC target.
•	Improving and developing communicational skills and customer handling.
•	Effective and quality output in terms of increase in vehicles and revenue generation.


ANMOL TOWERS, महेश नगर, गोरेगांव वेस्ट, मुंबई, महाराष्ट्र 400047
Goregaon East, Mumbai/Bombay

Work location

Customer Support

Department

Customer Support - BPO / Voice / Blended

Role / Category

Full Time

Employment type

Day Shift

Shift

Min. 1 year

Experience

12th Pass

Education

Telecalling - Customer Service, Customer relationship management, Customer handling, Telecalling, Customer care

Skills

Good (Intermediate / Advanced) English

English level

Fluent in speaking Marathi, Hindi

Regional language

Any gender

Gender

Roche International

Name

Address

HR responded to 100% candidates in last 1 days

Telecalling - Customer Service

Customer relationship management

Customer handling

Telecalling

Customer care

Customer Service Executive

Roche International is aggressively hiring for the job profile of Customer Service Executive at Mumbai in Goregaon West locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Service Executive in Roche International in Mumbai?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 19,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Service Executive in Roche International in Mumbai?
 
 Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/B7Le2wajiTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 10-Apr-2023.
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-mumbai">Full Time jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

A) Job Title and Position: Customer Care Executive (Service Reminder) 


1) Target achievement on:
•Attend and wish the customer.
•Making calls appointments.
•Giving confirmation calls to all (n-1) days’ appointment customers.
•Sending letter to all customers who did not turn up after taking appointments.
•Appointment sheet & GDMS booking list tally on daily basis.
•Sending SMS to all confirm customers on (n-1) day.
•Sending SMS to customers ( n-3) days.
•Making report of appointments on daily basis.
•Handling oncoming queries calls for service appointments.
•Maintain discipline in department.

2) Developing and Maintaining Relationship:
•Developing and maintain good relationship and repo with the customer and staff.
•Attend and listen carefully to customer complaints related to his vehicle.
•Follow flow chart and all the processes religiously.
•Wishing customers on birthdays and anniversaries. 

3) Adherence to SOP

 Adherence to SOP will reflect in the following areas
•Maintain cleanliness and Hygienic condition in the workplace.
•Highest customer satisfaction in terms of zero VOC target.
•Improving and developing communicational skills and customer handling.
•Effective and quality output in terms of increase in vehicles and revenue generation.



More about this Customer Service Executive job


Roche International is aggressively hiring for the job profile of Customer Service Executive at Mumbai in Goregaon West locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Service Executive in Roche International in Mumbai?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 19,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Service Executive in Roche International in Mumbai?
 
 Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/B7Le2wajiTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 10-Apr-2023.
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-mumbai">Full Time jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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