Customer Service Executive

📌 Job Title: Customer Service Executive

🏢 Company: IndusInd Bank

🎓 Qualification: Graduate

💼 Experience: Minimum 6 months (Insurance Sector)

📍 Job Location: Mumbai – Andheri East

💰 Salary: Up to 4 LPA + ESI & PF

📄 Roles & Responsibilities:

• Handle inbound customer calls and address queries, requests, and complaints.

• Accurately log customer requests and complaints in the CRM system.

• Educate customers about bank products, services, and benefits, and generate qualified leads.

• Ensure adherence to compliance and regulatory guidelines at all times.

• Identify customer pain points and suggest process improvements.

• Meet monthly performance targets including Quality, Efficiency, and Accuracy.

• Maintain strong knowledge of banking products, systems, and processes.

• Achieve assigned sales targets effectively.

✨ Desired Skills:

• Excellent verbal communication skills.

• Strong comprehension and ability to interpret customer information.

• Customer-service oriented with good problem-solving ability.

• Knowledge of Banking or Credit Cards (preferred).

⏱ Work Timings:

• Day Shift / Night Shift (Male Candidates Only)

📌 Additional Requirements:

• Candidates must clear an aptitude exam with a minimum score of 40/50.